FAQ

General Questions

Q1. What is Carvan Marts?

Carvan Marts is an online store offering quality Home Kitchen and Beauty products in Karachi, Pakistan. We focus on providing useful, reliable, and carefully selected products with a smooth shopping experience.

Q2. Where does Carvan Marts deliver?

Currently, Carvan Marts delivers orders within Karachi only. We do not provide delivery outside Karachi at this time.

Q3. What products do you sell?

We offer a range of Home Kitchen and Beauty products designed to provide convenience, quality, and value to our customers.

Orders & Payment

Q4. What payment methods do you accept?

We currently accept Cash on Delivery (COD) as a payment method.

Q5. Can I cancel my order after placing it?

Once your order is confirmed, it cannot be cancelled. However, if you face any issue with your order, you may contact us for a refund request according to our Refund Policy.

Q6. How can I place an order?

You can place your order through our website by selecting your desired product, adding it to your cart, and completing the checkout process with your correct contact and delivery details.

Delivery Questions

Q7. How long does delivery take?

Orders are delivered within 1–3 working days after order confirmation.

Q8. How long does order processing take?

All confirmed orders are packed and prepared within 24 hours.

Q9. Who delivers my order?

Your order is delivered by the Carvan Marts delivery team. We personally manage deliveries within Karachi.

Q10. Do you provide tracking numbers?

No, we do not provide tracking numbers because we do not use third-party courier services. Our own team handles the delivery process.

Returns & Refunds

Q11. Do you offer refunds?

Yes, we offer refunds according to our Refund Policy. Customers can contact us within 7 days of receiving their order for eligible refund requests.

Q12. Do you offer exchanges?

No, currently Carvan Marts does not offer product exchanges.

Q13. Can I return a beauty product?

Due to hygiene and safety reasons, opened or used beauty products may not be eligible for return or refund.

Q14. What should I do if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order. Our team will review your request and assist you.