FAQ

Q1. What is Carvan Marts?

Carvan Marts is an online store serving customers across Pakistan. We offer a variety of quality products, including Home, Kitchen, Beauty, and other everyday essentials, with a focus on affordability, reliability, and customer satisfaction.

Q2. Where does Carvan Marts deliver?

Carvan Marts delivers to all cities and regions across Pakistan.

Q3. What products do you sell?

We offer a wide range of products across multiple categories, including Watch, Home, Kitchen, Beauty, and other useful everyday products. New products are added regularly to provide our customers with the best shopping experience.

Orders & Payment

Q4. What payment methods do you accept?

We currently accept Cash on Delivery (COD) only.

Q5. Can I cancel my order after placing it?

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled. If you receive a damaged or incorrect product, please refer to our Return & Refund Policy.

Q6. How can I place an order?

Simply browse our website, select your desired product, add it to your cart, and complete the checkout process by providing your correct contact and delivery details.

Delivery Questions

Q7. How long does delivery take?

Orders are typically delivered within 1–3 business days across Pakistan.

Q8. How long does order processing take?

All confirmed orders are processed and dispatched within 24 hours (excluding weekends and public holidays).

Q9. Who delivers my order?

Your order is delivered through our trusted courier partners, including TCS, Leopard Courier, M&P Courier, Pakistan Post, Call Courier, Trax Courier, or other reliable delivery services depending on your location.

Q10. Do you provide tracking numbers?

Yes. A tracking number is shared within 24 hours after your order has been dispatched (where applicable).

Q11. Is shipping free?

Yes. We offer FREE shipping on all orders across Pakistan.

Returns & Refunds

Q12. Do you offer refunds?

Yes. Eligible products can be returned within 7 days of delivery according to our Return & Refund Policy.

Q13. Do you offer exchanges?

If you receive a damaged, defective, or incorrect product, we may offer a replacement depending on product availability.

Q14. What should I do if I receive a damaged or incorrect product?

Please contact us within 7 days of receiving your order and provide your order number along with clear photos or videos of the issue. Our support team will review your request and assist you promptly.