Privacy policy
Welcome to Carvan Marts. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or place an order. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full Name
- Phone Number
- Email Address (if provided)
- Shipping Address
- Order Details
- IP Address
- Device and Browser Information
- Website usage data collected through cookies and similar technologies
2. How We Use Your Information
We use your personal information to:
- Process and confirm your orders
- Deliver your orders successfully
- Contact you regarding your order or delivery
- Provide customer support
- Improve our website, products, and services
- Prevent fraud and maintain website security
- Comply with legal and regulatory requirements
3. Payment Method
Carvan Marts currently accepts Cash on Delivery (COD) as the primary payment method.
Since payment is collected upon delivery, we do not collect or store your debit card, credit card, or online banking information.
4. Shipping & Delivery
We deliver orders across Pakistan through our trusted courier and logistics partners, including but not limited to:
- TCS
- Leopard Courier
- M&P Courier
- Pakistan Post
- Call Courier
- Trax Courier
- Other reliable delivery partners based on service availability.
Estimated Delivery Time: 1–3 Business Days
Delivery times may vary due to public holidays, weather conditions, remote locations, or other circumstances beyond our control.
5. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Enhance your shopping experience
- Analyze website traffic
- Improve our services
You may disable cookies through your browser settings if you prefer.
6. Information Sharing
Carvan Marts does not sell, rent, or trade your personal information.
We may share your personal information only when necessary to complete your order, including with our courier and logistics partners such as TCS, Leopard Courier, M&P Courier, Pakistan Post, Call Courier, Trax Courier, or other trusted delivery providers for shipping purposes.
We may also disclose information when required by law or to comply with legal obligations.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
Although we take appropriate security measures, no method of transmitting information over the Internet or storing electronic data is completely secure. Therefore, we cannot guarantee absolute security.
8. Your Rights
You may contact us at any time to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information where permitted by law.
- Ask questions regarding this Privacy Policy.
9. Third-Party Links
Our website may contain links to third-party websites or services for your convenience. We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before sharing your personal information.
11. Changes to This Privacy Policy
Carvan Marts reserves the right to update or modify this Privacy Policy at any time without prior notice. Any updates will be posted on this page with the revised Effective Date.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Carvan Marts
Email: contact@carvanmarts.com
Phone: +92 370 3225259
Service Area: All Cities Across Pakistan
Payment Method: Cash on Delivery (COD)
Estimated Delivery: 1–3 Business Days