Refund policy

At Carvan Marts, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following terms.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged or defective upon delivery.

  • You received the wrong product.

  • The product is significantly different from what you ordered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all accessories (if applicable).

  • Include proof of purchase or your order number.

2. Non-Returnable Items

Returns or refunds will not be accepted for:

  • Products damaged due to misuse, negligence, or improper handling.

  • Items returned after the 7-day return period.

  • Products that have been used, altered, or are not in their original condition.

  • Items with missing parts, accessories, or original packaging (unless the issue was caused by us).

3. Return Process

To request a return, please contact our customer support within 7 days of receiving your order.

Please provide:

  • Your Order Number

  • Your Full Name

  • Photos or videos clearly showing the issue (if the item is damaged, defective, or incorrect)

Our support team will review your request and provide further instructions.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed within 5–7 business days.

For Cash on Delivery (COD) orders, refunds may be issued through bank transfer, Easypaisa, JazzCash, or another mutually agreed payment method.

5. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

6. Return Shipping

If the return is due to our mistake (such as receiving the wrong or damaged item), Carvan Marts will cover the return shipping cost.

7. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may request a return in accordance with this Return & Refund Policy after receiving the order.

8. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Carvan Marts

Email: contact@carvanmarts.com

Phone: +92 370 3225259

Service Area: All Cities Across Pakistan

Return Window: 7 Days